Call a Patient Regarding an Overdue Account Essay

Call a Patient Regarding an Overdue Account - Essay Example The role of MA is to resolve the issue without hurting patient’s feeling. Attitude has three components. The three components are; affective, behavioral and cognitive (McLeod, 2009). Affective component deals with feeling, behavioral component deals with behavior, and cognitive component deals with belief and knowledge. The MA needs to realize that he or she will face patient’s three attitude components. At the same time, the MA has his or her own three attitude components. The role of the MA is to provide privilege to patient’s attitude components. The MA needs to remember attitude can express both positive and negative views over an event. The event in this case is past due hospital charges. The MA needs to remember that people can also be conflicted or ambivalent (McLeod, 2009) toward an object. The object in this case is the call itself. Answer 1: The MA demonstrates professionalism at stages 2b, 2e and 3. At the stage 2 b, the MA will face all three above-described attitude components. The MA in no way should mention to the patient about avoiding the payment. At the stage 2e, MA should express that hospital understands patient’s current inability in making payment, but it will help the hospital to know when the patient can make the payment. At stage 3 MA should be extremely professional in leaving the message so the patient returns the call. Answer: The MA demonstrates sensitivity to the situation at stage 2b. This is a make or break point for further discussion. Depending on the approach, the MA will face either positive or negative attitude of the patient towards the issue. Q3. If the patient gets really angry about this call, and yells and gets rude, how would you demonstrate professionalism and sensitivity? Write some things you could say in this situation that would be professional and sensitive? Answer: This is when the patient will use

Construction industry development Dissertation Example | Topics and Well Written Essays - 9000 words

Construction industry development - Dissertation Example Underground constructions occur in a wide array of sectors and areas. These include highway construction, sewerage system, metro / subway systems, electricity cables and transmissions systems, nuclear power facilities, water systems, flood management systems, natural disaster and war underground hiding bunkers, and hydropower plant systems (Beer 2009). With the recognition of the benefits for the countries that come along with underground construction, such as reducing congestion, lowering environmental degradation, reducing pressure put on land and efficient utilization of strategic resources, many countries have increasingly invested towards this form of construction (Brown 2001; Beer 2009). The high business opportunities in the emerging countries within the construction industry have attracted a plethora of construction entrepreneurs into these markets. Russia in specific has attracted a lot of attention not only due to its growing economy, but specifically also due to the upcomi ng events: 1) The high profile Winter World Olympic Games to be held in Sochi, Russia in 2014, and the 2) 2018 Fifa World Cup, which has seen the development of a number of high scale underground systems (Kral 2009; Deloitte, 2012). However, it is imperative that the current business climate for underground construction in Russia be understood clearly to enable effective decision making for the wide array of potential investors (Datamonitor 2011; Deloitte 2012). The business environment may present a number of challenges to various investors, both local and foreign, who seek to do business in underground construction. The industry conditions and entry barriers in terms of economic, political and financial factors that impact a business need be taken into consideration when opening or expanding a business (World Bank Report 2009). In essence therefore, this research study seeks to investigate the current business conditions within the tunnelling and underground construction in Russia , and specifically look at entry barriers that impact the businesses and the ability of various potential entrepreneurs investing in this industry. 1.1 Background and Context Growth in underground construction has increased in the current era due to the realization of its several advantages. While talking about the benefits of going underground Paul (2004) stated that going underground has several benefits. Author stated that with regards to accommodating growing urban population, underground space provides several facilities such as environmentally safe and modest urban transit systems, shopping facilities and car parks etc. With regards to isolation, underground space is a natural shelter for severe weather; it provides safeguard against climate, earthquakes, noise etc which could be possible threats in case of severe human activities like explosion and/or natural disasters like hurricane. Author continued that with regards to environmental preservation and topography, effective u se of underground space leaves more space above ground and hence allows preserve air and natural vegetation thus